DoNotPay records the details of your purchase to boost your chances of winning the refund. If your payment is pending, well cancel the payment. We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. No matter how you get them, well email you when theyre ready. Click here to update this department. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. How to Contact StubHub for fraudulent tickets. StubHub sellers set the price of their tickets. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. As the event is rescheduled and not cancelled the buyer is not eligible for a refund from Stubhub. We do still love going to events and want buying tickets online to be easy and safe. We have a great help article here which provides the steps to list these Mobile Transfer tickets. "The return of live events, the input of customers, partners, and regulators, and the . Personal Loans can provide financial relief during an emergency. please contact StubHub US Customer Service at 1.866. It's a code that starts with SH followed by some numbers. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. To reach customer support call 1-866-788-2482 Find contact information here. Enter your gift card number in the Add a Fancode & gift code section. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. No problem. Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. The seller would net $85.. Customers can keep their credits if they like. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. And 2 hours before the game I had no listings active. Supervisor " would NOT SPEAK WITH ME. How do we request the refund? On March 7th, StubHub emailed Marrali a copt of its refund policy. New Jersey Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. We'll email you when an event is canceled. Mobile tickets are viewed on the StubHub app (or a mobile web browser) using a mobile phone. The corporate office phone number is 415-222-8400. And never again. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. DoNotPay doesnt care about that. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. Find the sale. The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. where can I go to use activate the voucher so I dont lose that as well. South Carolina, Great so in the future dont use stub hub because you cant get your money back. If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866. AND TOLD ME THAT "Recine. If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. Pennsylvania Enjoy!Make sure we land in your inbox, not your spam folder. Help us improve this article with your feedback. The worst company ever you lost me and a ton of my friends and family. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. Find help with your questions from other fans through our own peer-to-peer community! If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. Whats The Difference Between Class 2 And Class 3 NI Contributions? In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. Had a concert canceled because of COVID-19? Opinions are our own, but compensation and in-depth research determine where and how companies may appear. If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. Sorry we couldn't be helpful. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. After this experience, I'll take my business elsewhere. Events postponed or rescheduled won't be refunded, Fowlks said. These are often free tickets the seller can relist. If you feel like StubHub cheated you, you could take action against them. As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. Hawaii Danielle is the author of this solution article. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! What Qualifying Event Would Trigger 18 Months COBRA Continuation? . Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . 0. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. Ads by Money. If its past 10 AM on the day of your event and you dont have the tickets, please contact us. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. How to request an event on the StubHub website. Enjoy! To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. Learn more about how we make money. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. In the second quarter of this year, StubHub saw revenue of $246 million , up 5 percent from the same quarter the year before, when it brought in $229 million. I been buying and selling for 12 years with them. Listings for companies similar to StubHub: Customer service is awful. See if youre using the right email and password. 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. An email might never be responded to, and the same goes for phone calls. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. You can reach the corporate office at 415-222-8400. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Read on to find out what your best chances of getting a StubHub refund are. We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. Let us teach you the major money lessons you NEED to know. Stubhub said they have the seats were listed until a hour past kickoff. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. Perhaps Its Time to Switch to Something Other Than StubHub. to check out everything we offer. (Business Insider calculated that the payments in seven locations were more than $16.7 million.).
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